Shipping & Delivery Information

Thank you for choosing our products. We are committed to ensuring your order is delivered safely and on time. Please review our shipping policy below.

• 1. Available Shipping Methods

  We partner with the world's leading logistics providers to offer you reliable and flexible delivery options.

  • DHL Express: Our recommended option for fast and reliable international shipping. Provides full tracking, expedited customs clearance, and door-to-door service.

  • UPS (United Parcel Service): A robust solution for both domestic and international shipments. Offers a variety of service levels (e.g., UPS Standard, UPS Expedited, UPS Express Saver) to balance speed and cost.

  • FedEx: Ideal for time-sensitive deliveries. FedEx International Priority and Economy services offer great coverage and reliable time-definite delivery.

  • Cargo Services (Air Freight): For large, bulky, or high-volume orders (palletized shipments). This is the most cost-effective solution for commercial quantities and large projects.

          

• 2. Shipping Destinations

  We ship worldwide to over 200 countries and territories. Shipping costs and delivery times vary depending on the destination and selected service.

• 3. Order Processing

  All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. You will receive a confirmation email with your order number once it is processed.

• 4. Shipping Time & Costs

  Delivery Times: Estimated delivery time begins from the date your order is shipped, not the date it is placed. Time varies significantly based on the shipping method and destination.

  Express (DHL, FedEx, UPS): 2-8 business days (international).

  Cargo Freight: 3-7 days (highly dependent on destination, logistics, and customs).

  Shipping Costs: Shipping costs are calculated automatically at checkout based on the weight, dimensions of your order, the destination address, and the chosen shipping method. You can see the cost before completing your purchase.

• 5. Tracking Your Order

  Once your order is shipped, you will receive a confirmation email containing your unique tracking number and a link to the carrier's website. You can use this number to track your package's journey in real-time.

• 6. Customs, Duties, and Import Taxes

  For international orders outside our country's trade bloc, you may be subject to import duties, taxes, and customs clearance fees. These charges are the recipient's responsibility and are not included in the product or shipping cost.

  We declare the full value of the shipped goods as required by international law. Please contact your local customs office for more information on potential fees.

• 7. Damaged or Lost Shipment

  Damaged Shipment: If your order arrives damaged, please note the damage with the carrier immediately. Contact our support team within 48 hours with photos of the damaged product and packaging, and your order number.

  Lost Shipment: If the tracking information shows your package is lost in transit, please contact us. We will initiate an investigation with the shipping carrier to resolve the issue.

  We insure all shipments against loss or damage during transit.

• Need Help?

  If you have any questions about shipping, delivery times, or your order status, please do not hesitate to contact our customer support team at عنوان البريد الإلكتروني هذا محمي من روبوتات السبام. يجب عليك تفعيل الجافاسكربت لرؤيته..